Terms & Conditions

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Understanding the Booking Process

Starting your adventure with Zanzibar Rafiki Tours is easy. They have a simple booking process. You just need to meet some reservation requirements and choose from several payment methods.

Reservation Requirements

To book your tour, you’ll need to give some information:

  • Full legal name as it appears on your passport
  • Passport details, including number, issuing country, and expiration date
  • Contact information, including phone number and email address
  • Travel dates and destination details
  • Any dietary restrictions or special needs

Payment Methods Accepted

Zanzibar Rafiki Tours offers many payment methods for your convenience. You can pay with:

  1. Credit or debit cards (Visa, Mastercard, American Express)
  2. Bank transfer
  3. Mobile money platforms (M-Pesa, Airtel Money, EcoCash)

Make sure to check their booking policies for each payment method. This way, you’ll know the rules and deadlines.

Cancellation and Refund Policies

At Zanzibar Rafiki Tours, we get that plans can change. We aim to help our valued customers. Our cancellation and refund policies offer the flexibility you need while keeping our travel offerings strong.

Cancellation Fees and Deadlines

If you need to cancel your booking with Zanzibar Rafiki Tours, here are the fees:

  • Cancellation 60 days or more prior to departure: 25% of the total booking cost
  • Cancellation between 59-30 days prior to departure: 50% of the total booking cost
  • Cancellation 29 days or less prior to departure: 100% of the total booking cost

These fees are based on your booking’s total cost, including extras. It’s key to check our cancellation procedures and meet the deadlines. This way, you get the best refund possible.

Cancellation TimelineCancellation Fee
60 days or more prior to departure25% of total booking cost
59-30 days prior to departure50% of total booking cost
29 days or less prior to departure100% of total booking cost

Our refund policies aim for fairness and clarity if you cancel your trip. We suggest you carefully review these cancellation fees. This way, you can plan your travel to avoid any financial loss.

Itinerary Modifications and Changes

At Zanzibar Rafiki Tours, we get that your travel plans might change. Maybe you need to adjust your schedule or want to see something new. Our team is here to make sure your trip goes smoothly.

We aim to give you a detailed and flexible plan. But sometimes, things don’t go as planned. This might mean we need to make some itinerary modifications during your trip. These changes could include things like:

  • Changing the order of activities or places you visit
  • Swapping one activity or attraction for another
  • Changing your transport or where you stay
  • Dealing with unexpected closures or events that affect your plans

If we need to make itinerary modifications, we’ll let you know right away. We’ll talk about any extra costs or other options. Our goal is to keep you informed and make sure your trip is still great.

Itinerary ChangePotential ImpactNotification Timeline
Activity or Attraction SubstitutionMay result in a change in pricing or durationMinimum of 24 hours prior to scheduled activity
Transportation ReschedulingMay require adjustments to other aspects of the itineraryMinimum of 12 hours prior to scheduled departure
Accommodation ChangesMay result in a change in location or amenitiesMinimum of 48 hours prior to scheduled check-in

We know how important a smooth and enjoyable trip is to you. Our team will work with you to make sure any itinerary modifications or changes are handled well. Your happiness is our main goal.

Liability and Travel Insurance

When you book your Zanzibar adventure with Zanzibar Rafiki Tours, knowing about liability and travel insurance is key. This part explains the agency’s liability limits and the best travel insurance to protect your trip.

Limitation of Liability

Zanzibar Rafiki Tours takes great care and professionalism. But, there are times when the agency’s liability is limited. This includes delays, cancellations, or disruptions like natural disasters or pandemics. The agency is also not liable for personal injury, property damage, or other losses, unless it’s their fault.

Travel Insurance Options

Zanzibar Rafiki Tours advises getting comprehensive travel insurance for your Zanzibar trip. Travel insurance covers many issues, like:

  • Trip cancellation or interruption
  • Medical emergencies and evacuation
  • Lost or delayed baggage
  • Adventure sports and activities
  • Rental car damage or theft

When picking a travel insurance policy, check the coverage and what’s not included. Companies like Travel GuardAllianz Travel Insurance, and World Nomads have plans for different needs and budgets.

Travel Insurance ProviderCoverage HighlightsPricing (per person)
Travel Guard– Trip cancellation and interruption
– Medical emergencies
– Adventure sports coverage
$49 – $399
Allianz Travel Insurance– Trip delay and baggage coverage
– 24/7 emergency assistance
– Cancel for any reason option
$39 – $499
World Nomads– Medical and evacuation coverage
– Adventure sports and activities
– Trip cancellation and interruption
$59 – $449

Knowing about liability and getting the right travel insurance lets you enjoy your Zanzibar trip more. You’ll feel safer, knowing you’re covered for unexpected events.

Local Laws and Cultural Considerations

When planning your Zanzibar adventure with Rafiki Tours, knowing the local laws and cultural norms is key. This ensures a respectful and enjoyable trip. Exploring this island’s unique culture requires an open mind and a desire to learn its traditions.

Zanzibar is mostly Muslim, so visitors should dress modestly, especially at religious sites. Wearing loose, covering clothing is recommended, and bare shoulders, midriffs, and thighs should be avoided. It’s also crucial to respect local customs, like not showing public affection and not taking photos without permission.

  • Respect local laws and guidelines, including restrictions on alcohol consumption and drug use.
  • Be aware of Zanzibar’s cultural sensitivities, such as the importance of family and community, and avoid behaviors that may be considered disrespectful.
  • Learn about the local etiquette and customs, such as the proper way to greet elders and authority figures.

By understanding the local guidelines, laws, and cultural considerations, your trip with Rafiki Tours will be smooth and culturally enriching. Embrace Zanzibar’s unique lifestyle and make memories that respect its rich heritage.

Cultural ConsiderationRecommendation
Dress CodeLoose, covering clothing; avoid bare shoulders, midriffs, and thighs
Public Displays of AffectionAvoid in public spaces
PhotographyObtain consent before photographing individuals
Alcohol and Drug UseFollow local laws and restrictions
Greeting EtiquetteLearn proper ways to greet elders and authority figures

Baggage and Personal Belongings

Traveling with Zanzibar Rafiki Tours means knowing the rules for your bags and personal items. Packing smart can make your trip easier and less stressful.

Luggage Restrictions

Zanzibar Rafiki Tours has clear rules for luggage to keep everyone safe and comfortable. These rules help us make your journey smooth and organized.

  • Each passenger can have one checked baggage up to 50 pounds (23 kg) and 62 inches (158 cm) in size.
  • You can also bring a carry-on bag up to 15 pounds (7 kg) and 21.5 x 13.5 x 9 inches (55 x 35 x 23 cm) in size.
  • Large or heavy bags might cost extra or not be allowed.
  • It’s your job to make sure your personal belongings fit the rules.
Luggage TypeMaximum WeightMaximum Size
Checked Baggage50 pounds (23 kg)62 linear inches (158 cm)
Carry-on Bag15 pounds (7 kg)21.5 x 13.5 x 9 inches (55 x 35 x 23 cm)

Following these luggage restrictions is key for a great trip. If you have questions, our customer service team is here to help.

Customer Service and Dispute Resolution

At Zanzibar Rafiki Tours, we aim to give you top-notch customer service. We handle any issues that come up during your trip. Our team works hard to make sure you’re happy and solve any problems quickly and professionally.

If you run into trouble or have questions about your booking, we’re here to help. You can reach us by phone, email, or our online form. We make sure to get back to you within 24 hours, so your concerns are met promptly.

If a dispute arises, we’ll listen to your side of the story and find a solution. We have a clear process for resolving disputes. It includes a detailed investigation, open talks, and a fair solution for both sides. Our goal is to fix any issues and regain your trust in our services.